Terms & Conditions

Effective date: 4 September 2026
Hypnotic Digital Agency, Lda

1. About These Terms

These Terms and Conditions ("Terms") form a binding agreement between Hypnotic Digital Agency, Lda ("Yetify", "Company", "we", "us", "our") and the business, legal entity, or sole trader identified during registration or in an applicable Order Form ("Customer", "you", "your") for the use of Yetify, a software-as-a-service platform available at yetify.ai ("Service") that monitors and analyzes how AI assistants and AI-powered search engines (including but not limited to ChatGPT, Gemini and Google AI Overview, and Claude) reference and describe a brand, and provides tools to help improve that brand’s visibility in AI-generated answers.

By creating an account, accessing, or using the Service, or by executing an Order Form, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" and "Customer" refer to that entity. If you do not agree to these Terms, you must not access or use the Service.

2. Business Use Only

The Service is offered exclusively to businesses, sole traders, and other professional users, and not to consumers. By using the Service, you represent that you are acquiring access solely for purposes related to your trade, business, craft, or profession, and not for personal, family, or household use.

3. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must provide accurate, current, and complete registration information and keep it up to date.
You must notify us promptly of any unauthorized use of your account or any other breach of security.
We may suspend or terminate accounts that provide false information or that we reasonably believe have been compromised.

4. The Service

Yetify collects and analyzes publicly available outputs from third-party AI assistants and AI search engines, along with publicly available web and brand data, to help Customers understand and improve how their brand is represented in AI-generated answers. The specific features, dashboards, reports, and integrations available may change over time and may vary by subscription plan. We may modify, expand, or discontinue any part of the Service at any time.

4.1 Beta and "Coming Soon" Features

The Service, or parts of it, may be offered on a pre-release, beta, or early-access basis. Such features are provided "as is" and may be modified, limited, or discontinued at any time without liability, may be revoked at our sole discretion, and may contain bugs, errors, or inaccuracies.

4.2 What Yetify Does and Does Not Do

What Yetify does:

Monitors and tracks how often specified brand names, competitor names, and keywords appear in AI-generated responses from the AI engines the Service covers;
Observes and reports positive and negative indicators associated with a brand in those responses ("Sentiment");
Monitors and records the frequency with which specific sources or content are cited in AI-generated responses;
Provides SEO and page-audit data, including page-performance checks, to support your visibility analysis;
Suggests prompts and keywords intended to support your monitoring and assessment of your brand’s visibility.

What Yetify does not do:

Assess or analyze collected data beyond the functionality described in these Terms and in our product documentation;
Promote, manipulate, or otherwise directly influence the visibility or Sentiment of your brand within any third-party AI engine;
Provide legal, financial, or strategic business advice, or adaptations to your business model;
Guarantee the suitability, accuracy, or effectiveness of your prompts, keywords, or any prompts we suggest.

4.3 Third-Party AI Engines

Yetify is an independent analytics and monitoring service. We are not affiliated with, sponsored by, or endorsed by OpenAI, Google, Anthropic, or any other AI provider referenced within the Service, and their trademarks are used solely for identification purposes. We do not control the outputs of any third-party AI engine, and those outputs may change, be inconsistent, contain hallucinated or fabricated content, or be unavailable at any time for reasons outside our control.

5. Subscription Plans, Fees, and Payment

Certain features of the Service require a paid subscription. Applicable fees, billing cycles, and plan details will be presented to you at the time of purchase or in a separate Order Form or pricing page.

Fees are billed in advance on a recurring basis (monthly or annually, as selected) and are non-refundable except where required by law or expressly stated otherwise.
Subscriptions renew automatically unless cancelled before the end of the then-current billing period.
We may change our fees on a prospective basis, with reasonable advance notice for existing subscriptions.
You are responsible for any applicable taxes, and payment processing may be handled by a third-party payment processor subject to its own terms.
Free trials, where offered, convert to a paid subscription automatically at the end of the trial period unless cancelled beforehand.

5.1 Right of Withdrawal (EU Consumers and Consumer-Like Traders)

Under the EU Consumer Rights Directive, consumers ordinarily have a 14-day right to withdraw from a contract for digital content or services. Because the Service is offered exclusively to businesses acting for purposes related to their trade, profession, or craft (Section 2), this right does not generally apply to Customer. Where applicable law nonetheless grants you a right of withdrawal, you expressly acknowledge and agree that: (a) provision of the Service begins immediately upon activation of your account or subscription; and (b) by requesting immediate access and agreeing to these Terms, you expressly consent to immediate performance and acknowledge that your right of withdrawal is lost once the Service has been fully performed, or once access to digital content has begun, whichever the applicable law provides.

6. Acceptable Use

You agree not to, and not to permit any third party to:

Use the Service to violate any applicable law or the rights of any third party, including intellectual property, privacy, or publicity rights;
Reverse engineer, decompile, or attempt to extract the source code, models, or underlying algorithms of the Service, except where permitted by law;
Use automated means to scrape, crawl, or extract data from the Service beyond what is provided through documented features or APIs;
Resell, sublicense, or provide the Service to third parties as a bureau or service without our prior written consent;
Use the Service to build or train a competing product, or to benchmark the Service for a competing product, without our prior written consent;
Interfere with or disrupt the integrity or performance of the Service, or attempt to gain unauthorized access to it;
Use the Service to generate, monitor, or promote content that is unlawful, defamatory, hateful, or misleading.

We may suspend or terminate access for any Customer reasonably believed to be in violation of this section.

7. Intellectual Property

The Service, including its software, design, dashboards, visual identity, and underlying technology, is owned by Yetify or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term. No rights are granted to you except as expressly set out in these Terms.

You retain ownership of any data, brand assets, or materials you submit to the Service ("Customer Content"). You grant us a limited license to host, process, and use Customer Content solely to provide, maintain, secure, and improve the Service, and to comply with law. You represent and warrant that you own or have the necessary rights to provide Customer Content and that it does not infringe any third-party right.

7.1 Feedback

If you provide suggestions, ideas, or other feedback about the Service, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use that feedback for any purpose, without any obligation or compensation to you.

7.2 Aggregated and De-Identified Data

We may create and use aggregated or de-identified data derived from Customer Content and Service usage that does not identify you or any individual, for purposes including benchmarking, analytics, research, and improving the Service. As between you and us, this aggregated data is owned by Yetify.

7.3 AI / Machine-Learning Model Training

We do not use Customer Content to train general-purpose third-party AI or machine-learning models. Where any AI provider we use to deliver the Service would otherwise use submitted data to train its own models, we require, to the extent commercially available, that such providers not use Customer Content for that purpose. If this practice ever changes for a given feature, we will describe it in our Privacy Policy and, where required by law, seek your consent or provide an opt-out.

8. Confidentiality

Each party may have access to non-public information of the other party. Each party agrees to use the other party’s confidential information solely to perform its obligations under these Terms and to protect it with at least the same degree of care it uses for its own confidential information, but no less than a reasonable degree of care. This obligation does not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is required to be disclosed by law.

9. Reports, AI Outputs, and No Guarantee of Accuracy

Reports, scores, insights, and recommendations generated by the Service are derived, in part, from outputs of third-party AI systems that we do not control and cannot guarantee to be accurate, complete, unbiased, or reproducible. Such outputs may change from one query to the next and may not reflect the current state of any AI engine at the time you view a report.

The Service is provided for informational purposes to support your own marketing, SEO, and brand-visibility decisions. It does not constitute legal, financial, or professional advice, and we make no guarantee that implementing our recommendations will result in any particular ranking, mention, or outcome in any AI engine or search result.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY DATA OR OUTPUT DERIVED FROM THIRD-PARTY AI ENGINES OR OTHER THIRD-PARTY SOURCES.

11. Limitation of Liability

11.1 Unlimited Liability

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or willful misconduct; or (d) any other liability that cannot be limited or excluded under applicable mandatory law.

11.2 Liability for Breach of Essential Obligations

For ordinary negligence involving a breach of an obligation that is essential to these Terms and on whose fulfilment you could reasonably rely (an "Essential Obligation"), our liability is limited to the loss that was foreseeable at the time these Terms were entered into and that is typical for a contract of this kind. In any event, our total aggregate liability arising out of or related to these Terms shall not exceed the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

11.3 Exclusion for Other Ordinary Negligence

Except as set out in Sections 11.1 and 11.2, we are not liable for ordinary negligence involving a breach of an obligation that is not an Essential Obligation. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.4 Personal Liability of Personnel

To the extent our liability is limited or excluded under this Section 11, the same limitations and exclusions apply to the personal liability of our officers, employees, agents, and subcontractors.

12. Indemnification

You agree to indemnify and hold harmless Yetify from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any applicable law or third-party right.

13. Term and Termination

These Terms remain in effect for as long as you use the Service or maintain an active subscription.
You may cancel your subscription at any time through your account settings or by contacting us; cancellation takes effect at the end of the current billing period unless otherwise required by law.
We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, fail to pay applicable fees, or if we reasonably believe your use poses a risk to the Service or to other users.
Upon termination, your right to use the Service ceases immediately; provisions that by their nature should survive (including Sections 7, 8, 9, 10, 11, 12, 16, and 17) will survive termination.

14. Changes to the Service and These Terms

We may modify or discontinue any part of the Service at any time. We may also update these Terms from time to time; where changes are material, we will provide reasonable advance notice (for example, by email or an in-product notice). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the European Union and the member state in which the Company is established, without regard to conflict-of-laws principles. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably; failing that, it shall be submitted to the exclusive jurisdiction of the competent courts of the Company’s place of establishment, unless mandatory law provides otherwise.

16. Reference Use

We may refer to you as a customer for marketing and promotional purposes, including using your name, logo, and general branding in reference lists, on our website, and in presentations and other marketing materials, provided this is done in a fact-based and appropriate manner. This right survives termination of these Terms unless you object in writing for legitimate reasons. We will not disclose your confidential information in this context.

17. Miscellaneous

Entire Agreement: These Terms, together with any Order Form, pricing page, and our Privacy Policy, constitute the entire agreement between you and Yetify regarding the Service.
Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any right or provision will not be deemed a waiver of such right or provision.
Assignment: You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure: We are not liable for any failure or delay resulting from causes beyond our reasonable control.

18. Contact

Questions about these Terms can be sent to:

Hypnotic Digital Agency, Lda

info@yetify.ai